Contact
Phoenix Counseling Center has locations across Gaston, Lincoln and Cleveland counties.
Not sure which facility is best for you?
24-Hour Crisis Line
855-5CRISIS (855-527-4747)
We’ll direct you to the location where you can get the help you need.
Shelby Outpatient Office
(Ollie Harris Center)
200-2 S Post Rd.
Shelby, NC 28152
phone (704) 476-4106
fax (704) 481-7581
Hours: M-F 8am-5pm
Cleveland Crisis & Recovery Center
609 N Washington Street
Shelby, NC 28150
phone (704) 751-3693
fax (704) 751-3992
Hours: 24/7/365
Gastonia Outpatient Office
2505 Gaston Memorial Drive
Gastonia, NC 28054
phone (704) 842-6359
fax (704) 854-4860
Hours: M-TH 8am-5pm // Friday 8am-12pm
Gaston Crisis & Recovery Center
2505 Gaston Memorial Drive
Gastonia, NC 28054
phone (704) 854-4196
fax (704) 854-4200
Hours: 24/7/365
Lincoln Outpatient Office
510 S Aspen Street
Lincolnton, NC 28092
phone (704) 735-7325
fax (704) 735-7370
Hours: M-F 8am-5pm
Gaylain's House of Hope Halfway House for Women
phone (704) 240-9453
fax (704) 240-9431
Hours: 24/7/365
Administrative Offices
839 Majestic Court – Suite 1
Gastonia, NC 28054
phone (704) 396-6747
fax (704) 671-2553
Hours: M-F 8am-5pm
Our Team
We’ve put together a team of experienced and dedicated professionals who are deeply committed to helping families and individuals in need.
INPATIENT TEAM
ClevelandCrisisCenter@phoenixcc.us / (704)751-3693
GastonCrisisCenter@phoenixcc.us / (704)854-4196
OUTPATIENT TEAM
GastoniaOutpatient@phoenixcc.us / (704)842-6359
LincolnOutpatient@phoenixcc.us / (704)735-7325
ShelbyOutpatient@phoenixcc.us / (704)476-4106
LEADERSHIP TEAM
Kevin Oliver, Co-Founder
Chief Executive Officer
Denise Oliver, Co-Founder
Chief Business Operations Officer
Celine Villax
Chief Financial Officer
Becky Jones
Clinical Services Officer
Beth Brown
Quality Management & Information Officer
Jerry Utt
Crisis Services Officer
GENERAL MANAGEMENT TEAM
Denise Whitener
Human Resources Director
Jennifer Adams
Quality Management Coordinator
Kim Costner
Health Information Management Coordinator
Dana Teague
Information Technology Director
Gi Koontz
Shelby Outpatient Clinical Manager
Carolina Abello
Lincolnton Outpatient Clinical Manager
Glenda Dubetsky
Lincolnton Site Manager
Sharon Land
Cleveland Crisis RN Manager
Cheryl Billings
Gaston Crisis Services Director
Alicia Harris
Gaston Crisis RN Manager
Dawn McKay
Gaston Crisis/Guardianship Manager
Saundra Crego
Gaylain’s House of Hope Residential Manager
Gayle Mahl
Mobile Crisis Clinical Manager
Becky Jones
Chief Outpatient Clinical Officer
Jerry Utt
Chief Inpatient Clinical Officer
Request Client Handbook
The Client Handbook contains helpful information about Phoenix services, programs and therapies. It also outlines your rights and responsibilities as someone who uses our services. We encourage you to keep this guide handy for reference.
Provide Feedback / Complaint
Please tell us how we’re doing.
If you’ve had a great Phoenix experience, we’d love to hear about it. And if your experience was unsatisfactory in any way, please contact us — we’d really like to hear about that too. Your feedback is important because it helps us to provide the best care possible.
Please contact us:
Email: feedback@phoenixcc.us
Or call: 704-842-6384
SERVICES
Our first goal is to relieve the immediate pain and trauma resulting from the crisis. The next step is to provide the ongoing support that’s needed for long-term healing or recovery.
SIX LOCATIONS
Wherever you are in Gaston, Lincoln or Cleveland counties, we’re ready to help. We have two Crisis & Recovery Centers, three outpatient facilities and a halfway house for women’s substance abuse.
HELP AVAILABLE 24/7/365
You can reach out to us at any hour, any day of the year. Our Gaston and Cleveland Crisis and Recovery Centers are open 24/7/365 — and our 24-Hour Crisis Line is always available.
AFFORDABLE FOR ALL
At Phoenix, we believe cost should never be a barrier to getting the help you need. Our services are available on a sliding scale, which means you pay what you can afford. We also accept Medicaid and health insurance policy payments.